Exchanges and returns?
We won’t accept refunds during our campaign. However, you will be able to exchange the color of the backpack in case the one you order is not what you expected.
You will have 60 days from the moment you receive it to proceed with a color exchange.
Last updated: October 22, 2024 11:38
Lifetime Warranty
We’re confident in the extensive design research and quality workmanship put into our hemp backpack. So much so that we’re offering every backer a Lifetime warranty that covers any manufacturing defect that affects the functionality of the backpack. This lifetime warranty will only be available for those who back the project on Kickstarter.
What does it cover? This warranty will cover any manufacturing defects that affect the functionality of the backpack.
What does it not cover? It does not cover normal wear and tear, or accidental damage.
Last updated: October 22, 2024 11:39
can I travel with it for free? Is it a personal item?
While not on adventure mode, or while not fully expanded, our backpack is TSA-approved fits as a personal item meaning you won’t have to pay to bring onboard and you will be able to fit it under the airplane seat.
Last updated: October 22, 2024 11:39
How weatherproof is it?
Our backpack has two layers of waterproof protection:
1- A coating that repels liquids and dust from coming in.
2- A membrane that keeps water out no mater what.
3- High quality sealed zippers
This means that the backpack is ready to take heavy rain showers, but It is not ready to be submerged underwater.
Last updated: October 22, 2024 11:40
Backpack & Accessories dimensions and weight?
Nomad Backpack Weight 1.4kg | 3 lbs Height 40 - 74 cm | 16 in - 29 in Width 29cm | 11.4 in Depth 15 - 20cm | 6 in - 7.8 in
Front Shoulder Bag Weight 200g | 7 oz Height 26 cm | 10.2 in Width 20cm | 7.8 in Depth 6cm | 2.3 in
Compression Cube Weight 400g | 14.1 oz Height 38 cm | 15 in Width 30 cm | 11.8 in Depth 11 cm | 4.33 in
Gadget Pouch V2 Weight 200g | 12.3 oz Height 17 cm | 6.7 in Width 21 cm | 8.2 in Depth 7 cm | 2.7 in
Toiletries Bag Weight 350g | 12.3 oz Height 20 cm | 7.8 in Width 28 cm | 11 in Depth 9 cm | 3.5 in
Stealth Wallet Weight 50g | 1.7 oz Height 9 cm | 3.5 in Width 11 cm | 4.33 in Depth 1cm | 0.3 in
Dry Bag Weight 450g | 15oz Height 38 cm | 15 in Width 16cm | 6.3 in Depth 16cm | 6.3 in
Last updated: October 22, 2024 11:40
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.